Full-Reprog Logo Get started now
Privacy Policy | Full-Reprog

Privacy Policy

Last updated: 09/01/2025

1. Introduction

This Privacy Policy describes how Full-Reprog OÜ, a company registered in Estonia and located at Narva mnt 5, 10117, Tallinn, Harju maakond, Eesti Vabariik (hereinafter 'the Company', 'we', 'our'), collects, processes, stores, and protects users' personal data (hereinafter 'you', 'your data') in the context of its online sales of automotive and machinery software. We act in compliance with: • the General Data Protection Regulation (GDPR – EU 2016/679), • applicable Estonian and European legislation, • best practices in e-commerce. By using our site and services, you agree to the terms of this Policy.

2. Data Controller

Full-Reprog OÜ Address: Narva mnt 5, 10117, Tallinn, Harju maakond, Eesti Vabariik Email: 14614272@eesti.ee We are responsible for the processing of data collected through our website.

3. Data Collected

  • Identification data: name, surname, email, postal address, phone number.
  • Professional data (if applicable): company name, VAT number, billing information.
  • Transaction data: information related to software purchases, order history, net amounts.
  • Payment data: transmitted via secure providers (we do not store your banking data).
  • Technical data: IP address, cookies, browsing data, server logs, browser type, operating system.
  • Contractual data: communications exchanged with our customer service, complaints, support tickets.

4. Purposes of Processing

  • Manage orders, deliveries, and billing.
  • Comply with legal, tax, and accounting obligations.
  • Improve the quality and security of our services.
  • Process support requests or complaints.
  • Protect our rights in the event of a dispute.
  • Carry out statistical analyses and performance measurements.
  • Communicate with you (newsletters, promotions, only with your consent).

5. Legal Bases

  • Performance of a contract (software order).
  • Explicit consent (newsletter subscription, analytics/marketing cookies).
  • Legal obligations (invoicing, taxation).
  • Legitimate interest (website security, fraud prevention, service improvement).

6. Data Recipients

Your data may be shared with: • Our service providers (hosting, payment solutions, emailing tools), strictly for the execution of their tasks and under strict contractual confidentiality clauses. • Legal and tax authorities if required by law. • Never to commercial third parties without your explicit consent. We disclaim any liability in case of breaches solely attributable to a third-party provider (system hacking, data loss beyond our control).

7. International Data Transfers

Some data may be transferred outside the European Union (e.g., cloud services, payment processing). In such cases, we require that the providers involved offer a level of protection equivalent to GDPR (standard contractual clauses of the European Commission or certification mechanisms).

8. Data Retention Period

  • Contractual and billing data: 10 years (legal obligation).
  • Customer and prospect data: 3 years after the last contact.
  • Cookies: legal duration or user-defined settings.
  • Technical logs: up to 12 months.

9. Security and Limitation of Liability

We implement all reasonable and proportionate measures (encryption, firewalls, access controls, regular backups). However, despite all our efforts, no system is infallible. Therefore: • We cannot be held responsible for the consequences of hacking, data leakage, or technical failures beyond our control. • Our liability is limited to mandatory legal measures and shall not exceed the amount paid by the customer for the services concerned. • The user is also responsible for securing their own access (passwords, devices).

10. Cookies and Trackers

Our website uses cookies for: • Technical operation of the site (essential). • Statistical analysis and improvement (Google Analytics or equivalent, with consent). • Targeted advertising (only with explicit consent). You can manage your preferences at any time via the cookie banner or your browser settings.

11. Your Rights

In accordance with GDPR, you have the right to: • Access, rectify, erase, and restrict processing. • Object to processing and profiling. • Data portability. • Withdraw your consent at any time. • File a complaint with a supervisory authority (CNIL in France, Andmekaitse Inspektsioon in Estonia). Any request must be sent in writing to 14614272@eesti.ee.

12. Company Protection in Case of Failure

To protect Full-Reprog OÜ: • The Company declines any liability in case of misuse of services by the user, input errors, or voluntary disclosure of data to third parties. • In case of failure, cyberattack, natural disaster, or any force majeure, the Company cannot be held responsible for losses, delays, or indirect damages. • The Company reserves the right to temporarily suspend access to the site in case of a security threat or critical maintenance.

13. Minors

Our services are reserved for adults. Any data submitted by a minor will be deleted as soon as the situation is identified.

14. Changes

We reserve the right to amend this Policy at any time. The latest version is always available on our website and applies immediately.

15. Prices (Excl. VAT)

All prices displayed on our site are shown excluding VAT. Applicable taxes are calculated and added during the payment process.

16. Contact

Full-Reprog OÜ – Narva mnt 5, 10117, Tallinn, Harju maakond, Eesti Vabariik – Email: 14614272@eesti.ee

🚗 Services